At Orca Pacific, we strive to ensure that your orders are processed efficiently and delivered safely. Please review our shipping guidelines below for information on processing times, shipping methods, costs, and policies for tracking and handling.
Order Processing Time
- Standard Processing: Orders are typically processed within 1-2 business days. Orders placed after 12:00 PM (PST) will be processed the next business day.
- Holiday and High-Demand Periods: During peak seasons or holidays, processing times may be extended. We will communicate any delays as promptly as possible.
Shipping Methods and Delivery Times
We offer several shipping options through reliable carriers to accommodate your needs:
- Standard Shipping: Delivery within 3-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery by the next business day.
*Please note that delivery times may vary depending on location and carrier availability.
Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. You can view estimated shipping charges at checkout before completing your purchase.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment through our carrier’s website. If you have questions about your shipment status, please contact our Customer Service team.
Shipping Restrictions
Currently, we ship only within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.
Any orders over $2,000 will require and adult signature at the time of delivery.
Damaged or Lost Shipments
If your shipment arrives damaged or if your package is lost in transit, please notify us within 48 hours of delivery. We will work directly with the carrier to investigate and resolve the issue.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy page.
Contact Us
If you have additional questions about our shipping policy, please feel free to contact our Customer Service team at info@orcapacific.com or (253) 867-0303
